Terms of Service

Effective Date: August 21, 2026
Last Updated: August 21, 2026

These Terms of Service (“Terms”) govern your access to and use of the websites, applications, software, platforms, products, communications tools, artificial intelligence features, integrations, and related services made available by Zaberna, Inc. (“Zaberna,” “Company,” “we,” “us,” or “our”).

Zaberna, Inc. operates and may offer services under one or more trade names, brands, product names, or assumed names, including:

Zaberna AI

WriteLightning AI

DroneOps AI

VowBridge

Any related websites, applications, products, services, features, platforms, or successor brands operated by Zaberna, Inc.

For purposes of these Terms, references to “Zaberna,” “Company,” “we,” “us,” or “our” include Zaberna, Inc. and the foregoing brands, trade names, platforms, and services, as applicable.

By accessing, registering for, subscribing to, purchasing, or using any of our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

1. Eligibility

To use the Services, you represent and warrant that you:

Are at least eighteen (18) years of age;

Have the legal capacity to enter into a binding agreement;

Will provide accurate, current, and complete information when creating an account, purchasing Services, or otherwise interacting with us;

Will maintain and promptly update your account information as necessary;

Will use the Services only in compliance with these Terms and all applicable laws, regulations, industry standards, and third-party platform requirements.

If you are using the Services on behalf of a business, organization, agency, client, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, “you” and “your” refer to both you individually and the entity you represent.

Data Collection From Minors

The Services are not directed to, intended for, or designed for individuals under eighteen (18) years of age. We do not knowingly collect personal information from, market to, or provide Services to persons under the age of 18.

By using the Services, you represent that you are at least 18 years old. If we learn that we have collected personal information from a person under 18 without appropriate authorization, we will take reasonable steps to delete that information as required by applicable law.

2. The Services

Zaberna provides software-as-a-service, artificial intelligence tools, CRM and workflow systems, marketing and communications tools, automation services, integrations, content-generation tools, business-management solutions, and related products and services through its brands, including WriteLightning AI, DroneOps AI, and VowBridge.

The Services may include, without limitation:

AI-assisted writing, content, workflow, or productivity tools;

Customer relationship management tools;

Lead generation, marketing, automation, and communications features;

Website, funnel, form, scheduling, messaging, and pipeline tools;

Drone, photography, videography, field-service, or business-operations tools;

Relationship, event, client-management, vendor-management, or workflow features;

Third-party integrations, APIs, communication providers, payment processors, or analytics services.

We may modify, improve, replace, suspend, discontinue, or limit any aspect of the Services at any time, with or without notice, subject to applicable law and any separate written agreement between you and Zaberna.

3. Accounts and Account Security

You may be required to create an account to access certain Services. You are responsible for:

Maintaining the confidentiality of your account credentials;

Restricting access to your account;

Ensuring that all account users authorized by you comply with these Terms;

Promptly notifying us of any suspected unauthorized access, use, disclosure, or security incident involving your account;

All activities occurring under your account, whether authorized by you or not, to the extent permitted by law.

You may not share account credentials with unauthorized users, sell or transfer your account, or permit any third party to use the Services through your account except as expressly authorized by us in writing.

We may suspend, restrict, or terminate your account if we reasonably believe that your account has been compromised, used fraudulently, used in violation of these Terms, or presents a security, legal, reputational, or operational risk.

4. Your Rights and Privacy Choices

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

New York Residents

New York residents may have protections under the New York SHIELD Act and other applicable New York laws, including rights related to the safeguarding of private information and notification in the event of certain data security breaches.

UK and European Economic Area Residents

If the United Kingdom General Data Protection Regulation (“UK GDPR”), European Union General Data Protection Regulation (“GDPR”), or similar privacy laws apply to the processing of your personal information, you may have the right to:

Request access to your personal information;

Request correction of inaccurate or incomplete personal information;

Request deletion of personal information, subject to applicable legal exceptions;

Request restriction of processing;

Object to certain processing, including direct marketing, profiling, or certain automated decision-making;

Request portability of personal information;

Withdraw consent where processing is based on consent;

Lodge a complaint with a relevant supervisory authority.

To exercise applicable privacy rights, contact us at [email protected].

We will review and respond to valid requests within the period required by applicable law. Where GDPR or UK GDPR applies, we generally aim to respond within one (1) month, although additional time may be permitted by law for complex or numerous requests.

Our collection, use, storage, sharing, and protection of personal information are further described in our applicable Privacy Policy.

5. Acceptable Use

You agree that you will not, and will not permit any person or entity using your account to:

Use the Services for any unlawful, fraudulent, harmful, deceptive, abusive, or unauthorized purpose;

Violate any applicable local, state, federal, or international law, regulation, industry rule, or third-party requirement;

Use the Services to violate another person’s privacy, publicity, intellectual-property, contractual, or other legal rights;

Upload, transmit, distribute, publish, or store malicious code, viruses, ransomware, spyware, worms, bots, or other harmful software;

Send spam, unsolicited commercial messages, unlawful robocalls, deceptive communications, or communications that violate applicable consent, opt-in, opt-out, TCPA, CAN-SPAM, A2P 10DLC, carrier, email-provider, or messaging-platform requirements;

Attempt to gain unauthorized access to the Services, accounts, systems, networks, databases, source code, or data;

Interfere with, disrupt, overload, damage, disable, or impair the Services or the experience of other users;

Reverse engineer, decompile, disassemble, decode, or attempt to derive source code from the Services, except to the extent such restriction is prohibited by applicable law;

Copy, modify, distribute, lease, rent, sell, sublicense, or create derivative works based on the Services, except as expressly permitted in writing by Zaberna;

Scrape, crawl, harvest, extract, index, or use automated means to access the Services without our prior written consent;

Impersonate any person or organization, misrepresent your identity or affiliation, or use misleading sender information;

Use AI features to create, distribute, or facilitate deceptive, infringing, defamatory, discriminatory, unlawful, or harmful content;

Use the Services in connection with regulated activities unless you independently ensure compliance with all applicable laws, licensing requirements, disclosures, consent requirements, record-retention obligations, and professional standards;

Use the Services to make decisions that are solely automated and legally prohibited, including decisions involving employment, housing, lending, insurance, credit, healthcare, education, or other high-impact areas, unless you have implemented legally required human review, disclosures, notices, safeguards, and consent processes.

We may investigate suspected violations and may suspend, restrict, remove, preserve, disclose, or terminate access to content, accounts, or Services when we reasonably believe doing so is necessary to enforce these Terms, protect users, comply with law, or protect the Company, its partners, or the public.

6. AI Features and Generated Content

Certain Services, including those offered through WriteLightning AI, DroneOps AI, VowBridge, or other Zaberna products, may include artificial intelligence, machine learning, automated content generation, automated workflow recommendations, summaries, responses, analytics, or similar functionality (“AI Features”).

You understand and agree that:

AI-generated output may be inaccurate, incomplete, outdated, biased, offensive, non-unique, or otherwise unsuitable for your intended use;

You are solely responsible for reviewing, verifying, editing, approving, and using AI-generated content before relying on, publishing, transmitting, or acting upon it;

AI-generated content is not legal, financial, tax, medical, lending, insurance, safety, aviation, regulatory, professional, or other expert advice;

You will not rely on AI-generated content as a substitute for qualified professional judgment;

You are responsible for ensuring that any input, prompt, content, data, or material submitted to AI Features may lawfully be used by you and processed through the Services;

You will not submit highly sensitive personal information, protected health information, nonpublic personal information, confidential information, or regulated data to AI Features unless expressly permitted under a separate written agreement with Zaberna and configured in compliance with applicable law;

We do not guarantee the ownership, exclusivity, originality, legality, accuracy, availability, or fitness for a particular purpose of AI-generated output.

You retain ownership of your lawful content submitted to the Services (“Customer Content”). Subject to applicable law and our Privacy Policy, you grant Zaberna a non-exclusive, worldwide, royalty-free license to host, process, reproduce, transmit, display, and use Customer Content solely as necessary to operate, maintain, secure, support, improve, and provide the Services.

7. Communications, Messaging, and Marketing Compliance

If you use any Service to send email, SMS/MMS messages, calls, voicemail drops, notifications, appointment reminders, marketing communications, or other communications, you are solely responsible for:

Obtaining all legally required prior consent;

Maintaining records of consent and opt-out requests;

Providing legally required disclosures;

Honoring unsubscribe, STOP, revocation, and do-not-contact requests promptly;

Complying with the Telephone Consumer Protection Act (“TCPA”), CAN-SPAM Act, state telemarketing laws, A2P 10DLC requirements, carrier rules, and all other applicable laws and policies;

Ensuring the accuracy of sender identity, message content, business information, and call-to-action language.

Zaberna does not provide legal advice and does not guarantee that any template, automation, workflow, campaign, form, disclaimer, consent language, or communication feature is legally compliant for your particular use case.

You agree to indemnify and hold Zaberna harmless from claims, losses, damages, penalties, costs, or expenses arising from your communications, campaigns, lists, contacts, consent practices, or violation of applicable messaging or marketing laws.

8. Payments, Subscriptions, and Refunds

Certain Services may require payment of one-time fees, subscription fees, usage-based fees, implementation fees, professional-service fees, or other charges.

Unless otherwise stated in a separate written agreement, order form, checkout page, or product-specific terms:

All fees are stated in U.S. dollars;

Subscription fees are charged in advance on a recurring basis;

You authorize us and our payment processors to charge your designated payment method for all applicable fees, taxes, renewals, overages, and other authorized charges;

Subscription plans automatically renew at the end of each billing period unless you cancel before the applicable renewal date;

You are responsible for keeping your payment information current and accurate;

Fees are non-refundable except where required by law or expressly stated in writing by Zaberna;

We may suspend or terminate access to paid Services for overdue, declined, reversed, disputed, or unpaid amounts;

We may change pricing, plans, features, or billing practices upon reasonable notice, with changes generally applying to future billing periods.

Any refund policy displayed at checkout, in a separate order form, or within a product-specific agreement will control to the extent it conflicts with this section.

9. Intellectual Property

The Services, including all software, technology, interfaces, workflows, designs, graphics, text, templates, prompts, documentation, trade names, trademarks, service marks, logos, systems, processes, and other intellectual property associated with Zaberna, WriteLightning AI, DroneOps AI, VowBridge, and related products are owned by or licensed to Zaberna and are protected by applicable intellectual-property laws.

Subject to your compliance with these Terms and payment of all applicable fees, Zaberna grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services for your authorized internal business or personal use during the applicable subscription period.

Except for this limited right, no ownership interest, license, title, or intellectual-property right is transferred to you.

You may not use Zaberna’s trademarks, logos, product names, or branding without our prior written permission. You may not remove, alter, obscure, or interfere with proprietary notices, copyright notices, trademarks, or other rights notices displayed through the Services.

10. Third-Party Services and Integrations

The Services may integrate with or provide access to third-party software, APIs, platforms, payment processors, communication providers, analytics providers, social-media platforms, mapping services, cloud providers, AI providers, or other external services (“Third-Party Services”).

Your use of Third-Party Services may be governed by separate terms, privacy policies, pricing, restrictions, and requirements established by those third parties. Zaberna does not control and is not responsible for Third-Party Services, including their availability, security, accuracy, functionality, content, data practices, changes, suspension, or termination.

You are responsible for reviewing and complying with all applicable third-party terms. Zaberna is not liable for losses, damages, failures, interruptions, or claims arising from Third-Party Services.

11. Disclaimers

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ZABERNA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, RELIABILITY, AVAILABILITY, SECURITY, QUIET ENJOYMENT, AND ERROR-FREE OR UNINTERRUPTED OPERATION.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

The SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;

THE SERVICES WILL BE AVAILABLE, SECURE, UNINTERRUPTED, TIMELY, OR ERROR-FREE;

DATA, OUTPUT, REPORTS, CONTENT, AI-GENERATED MATERIALS, OR COMMUNICATIONS WILL BE ACCURATE, COMPLETE, CURRENT, LAWFUL, OR SUITABLE FOR YOUR PURPOSE;

DEFECTS WILL BE CORRECTED;

THE SERVICES WILL BE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

YOU USE THE SERVICES AT YOUR OWN RISK.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ZABERNA, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, SERVICE PROVIDERS, AND PARTNERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, BUSINESS, DATA, GOODWILL, OPPORTUNITY, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES.

THIS LIMITATION APPLIES EVEN IF ZABERNA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, ZABERNA’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

The AMOUNT YOU PAID TO ZABERNA FOR THE APPLICABLE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; or

One hundred U.S. dollars (US $100.00).

Some jurisdictions do not permit certain warranty disclaimers or limitations of liability. In those jurisdictions, the foregoing limitations apply only to the maximum extent permitted by applicable law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Zaberna, Inc., WriteLightning AI, DroneOps AI, VowBridge, and their respective officers, directors, employees, contractors, affiliates, licensors, service providers, and agents from and against any claims, demands, actions, damages, liabilities, penalties, fines, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

Your use or misuse of the Services;

Your Customer Content, data, prompts, communications, campaigns, or materials;

Your violation of these Terms;

Your violation of any applicable law, regulation, third-party right, or platform requirement;

Your failure to obtain legally required consent or authorization;

Your use of AI-generated content or automated features;

Any claim that your content, communications, or use of the Services infringes, violates, or misappropriates the rights of another person or entity.

14. Suspension and Termination

You may stop using the Services at any time. Cancelling a subscription may stop future recurring charges but does not automatically entitle you to a refund for fees already paid, except where required by law or expressly stated in writing.

We may suspend, limit, disable, or terminate your access to all or part of the Services immediately, with or without notice, if we reasonably believe that:

You violated these Terms;

You failed to pay applicable fees;

Your use presents a legal, regulatory, security, fraud, operational, reputational, or financial risk;

We are required to do so by law, court order, regulator, third-party provider, or carrier;

Your use interferes with or harms the Services, other users, or third parties.

Upon termination, your right to use the Services will cease immediately. Sections that by their nature should survive termination, including ownership, intellectual property, disclaimers, limitations of liability, indemnification, governing law, dispute resolution, and general provisions, will survive.

15. Governing Law and Venue

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to conflict-of-law principles.

To the extent a dispute is not subject to a valid and enforceable arbitration agreement or other separate written agreement between you and Zaberna, you agree that any legal action or proceeding arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in the State of New York.

You consent to the personal jurisdiction and venue of those courts.

16. Changes to These Terms

We may update or modify these Terms from time to time. When we do, we will revise the “Last Updated” date at the top of this page and post the updated Terms through the applicable website, platform, or Service.

Changes become effective when posted unless a later effective date is stated. Your continued access to or use of the Services after updated Terms become effective constitutes your acceptance of the revised Terms.

If you do not agree to the revised Terms, you must stop using the Services.

17. General Provisions

These Terms, together with any applicable Privacy Policy, order form, subscription agreement, product-specific terms, data processing agreement, or other written agreement between you and Zaberna, constitute the entire agreement between you and Zaberna regarding the applicable Services.

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

Our failure to enforce any provision of these Terms is not a waiver of our right to enforce that provision later.

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, financing, or operation of the Services.

Nothing in these Terms creates a partnership, agency, joint venture, employment, fiduciary, or franchise relationship between you and Zaberna.

18. Contact Information

If you have questions, concerns, legal notices, or requests regarding these Terms or the Services, contact:

Compliance Officer
c/o Zaberna, Inc.
d/b/a WriteLightning AI, DroneOps AI, and VowBridge
1060 Broadway, #1186
Albany, New York 12204

Email: [email protected]
Phone: 1-888-526-1877